TERMS OF SERVICE
Please read these terms of service (“Agreement”) carefully before using the services offered by CLICK MAX ONLINE SHOPPING (the “Company”). This agreement applies to all visitors, users, buyers and others who access the services (as defined below).

By visiting the website grafelle.com or using the services in any manner, you agree that you have read and agree to be bound by and a party to the terms and conditions of this agreement to the exclusion of all other terms. If the terms of this agreement are considered an offer, acceptance is expressly limited to such terms. If you do not unconditionally agree to all the terms and conditions of this agreement, you have no right to use the website or services (including any content). Access to the website and use of company’s services is expressly conditioned upon your assent to all the terms and conditions of this agreement, to the exclusion of all other terms.

Services
grafelle.com website and domain name and any other linked pages, features, content, or application services (including without limitation any mobile application services) offered from time to time by the Company in connection therewith (collectively, the “Website”) are owned and operated by the Company. Subject to the terms and conditions of this Agreement, the Company may offer to provide certain services, as described more fully on the Website, and that have been selected by you (together with the Website, the “Services”), solely for your own use, and not for the use or benefit of any third party. The term “Services” includes, without limitation, use of the Website, any service the Company performs for you and the Content (as defined below) offered by the Company on the Website. The Company may at its sole discretion and without any liability change, suspend or discontinue the Services at any time, including the availability of any feature, database, or Content. The Company may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability.

Agreement
The Company reserves the right, in its sole discretion, to modify this Agreement at any time by posting a notice on the Website, or by sending you a notice. You shall be responsible for reviewing and becoming familiar with any such modifications. Your use of the Services following such notification constitutes your acceptance of the terms and conditions of this Agreement as modified.

Eligibility
The Company does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register for the Services. If you are under 18, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 may provide any personal information to the Company or on the Services. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at: info@grafelle.com

You represent and warrant to the Company that: (i) you can form a binding contract with Grafelle and if you are an individual (i.e., not a corporation) that you are of legal age to form a binding contract or have your parent’s permission to do so, and are at least 18 years or age or older; (ii) all registration information you submit is accurate and truthful; and (iii) you will maintain the accuracy of such information. You also certify that you are legally permitted to use and access the Services and take full responsibility for the selection and use of and access to the Services.
This Agreement is void where prohibited by law, and the right to access the Services is revoked in such jurisdictions.

Content
License is governed by the following points:
• Unless items become damaged or lost in digital conveyance, or are found by Company and Customer to substantially differ from expected state, all sales are final after purchase.
• The Artist confirms through the Artist Agreement the image has not been licensed (exclusively or royalty free) to any other parties.
• The Artist confirms the image does not infringe or violate the rights of any person or entity, and both the Customer (Licensee) and Artist are to indemnify and hold grafelle.com, harmless from any loss, damages, or expenses arising from or related to any claims to the contrary. grafelle.com is an intermediary that provisions an online marketplace for buyers and sellers of graphic artwork.
• Customer (Licensee) has the unrestricted right to use and exploit the image for private demonstration and display, only, in any physical output medium, throughout the world. However, neither Artist nor grafelle.com condones use of the image in coordination with any display of hate speech, bullying, child pornography, or violence.
• Exclusive rights belong to the Company (Licensor) in perpetuity and the image asset may not be purchased directly via the Artist.
• Customer (Licensee) is free to edit, alter, add type face/font and/or animate image without limitation or restriction, solely for the purposes of private or commercial display.
• Customer (Licensee) may not resell images under any circumstances.
• License is not transferable or sublicensable.

You may download an image(s) after purchase (and other items displayed on the Services for download) for personal or commercial use, provided that you maintain all copyright and other notices contained in such Content.

It is standard practice for participating artists to have posted images that are available on Grafelle on the internet and/or social media prior to posting them on Grafelle, or while posted on Grafelle. The Artist Agreement requires artists to acknowledge available images have not been previously licensed. The license and Artist Agreement state that once an image is licensed it will no longer be available through the artist, on the platform, or in any other manner. This is part of the value that is exchanged in the Grafelle exclusive license. From time-to-time, Grafelle also shares available images in its marketing and/or social media – pre-licensed status. This practice facilitates the artist’s and platform’s ability to market and offer the product. As a result, screenshots may exist on the internet and perpetuate beyond the time that any one image is claimed (licensed). Generally speaking, screenshots that are circulating should not be considered a violation. The artist and Grafelle should certainly discontinue marketing and/or reposting a licensed image, unless otherwise agreed upon with the licensee. This is not to say either party (Grafelle and/or artist) should be expected to take down previous posts, but rather, they should not be reposting, relicensing or marketing any licensed images.

Upon claiming and downloading an image, delivered in PDF format, the licensee (final customer) is provided with an exclusive license, to exhibit graphically the licensed image, a copy of the “Artist Agreement”, a printing guide, and the high resolution version of the image uploaded by the creator.

Intellectual Property Rights
You warrant, represent and agree that you will not contribute any Content or otherwise use the Services in a manner that (i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; (ii) violates any law, statute, ordinance or regulation; (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; (iv) impersonates any person or entity, including without limitation any employee or representative of Company; or (v) contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program. The Company reserves the right to remove any Content from the Services at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if the Company is concerned that you may have breached the immediately preceding sentence, or for no reason at all. You, not the Company, remain solely responsible for all Content that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services, and you warrant that you possess all rights necessary to provide such content to the Company and to grant the Company the rights to use such information in connection with the Services and as otherwise provided herein.

Warranties and Representations
You warrant, represent and agree that you will not contribute any Content or otherwise use the Services in a manner that (i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; (ii) violates any law, statute, ordinance or regulation; (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; (iv) impersonates any person or entity, including without limitation any employee or representative of Company; or (v) contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program. The Company reserves the right to remove any Content from the Services at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if the Company is concerned that you may have breached the immediately preceding sentence, or for no reason at all. You, not the Company, remain solely responsible for all Content that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services, and you warrant that you possess all rights necessary to provide such content to the Company and to grant the Company the rights to use such information in connection with the Services and as otherwise provided herein.

Responsibility for activity
You are responsible for all of your activity in connection with the Services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the Services. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of the Services. Use of the Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity is expressly prohibited. You will not run Maillist, Listserv, any form of auto-responder, or “spam” on the Services, or any processes that run or are activated while you are not logged on to the Services, or that otherwise interfere with the proper working of or place an unreasonable load on the Services’ infrastructure. Further, the use of manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any portion of the Services is strictly prohibited. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of the Services.

You understand and agree that the Company shall have the sole right to decide whether you are in violation of any of the restrictions set forth in this Section, and shall have sole discretion regarding the course of action to take in connection therewith.

Grafelle reserves the right to withhold commissions connected to any fraudulent charges and/or during the investigation of any potentially fraudulent activity.

Warranty disclaimer
The Company has no special relationship with or fiduciary duty to you. You acknowledge that the Company has no control over, and no duty to take any action regarding: which users gain access to the Services; what Content you access via the Services; what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content. You release the Company from all liability for you having acquired or not acquired Content through the Services.

The art pieces may include images that people may find offensive. The Company makes no representations concerning any content contained in or accessed through the Services, and Company will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Services. Company makes no representations or warranties regarding the accuracy of descriptions anywhere on the Services, or regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased (whether or not following such recommendations and suggestions) are provided “AS IS” without any warranty of any kind from the Company or others unless, with respect to others (only), otherwise made expressly and unambiguously in writing by a designated third party for a specific product or service.

THE SERVICES, CONTENT, WEBSITE, PRODUCTS AND SERVICES OBTAINED THROUGH THE WEBSITE, AND ANY SOFTWARE ARE PROVIDED ON AN ”AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Purchase of image assets (art item)
The intended use of Grafelle is for the Customer to pay for download access to the image asset (art item) purchased on Grafelle for immediate use as covered by the license of the resources in question. Grafelle can at any time introduce and enforce mechanisms that prevent large amounts of resources being downloaded in a manner deemed unintended or malicious.

Billing Policies
Certain aspects of the Services may be provided for a fee or other charge. If you elect to use paid aspects of the Services, you agree to the pricing and payment terms as we may update them from time to time. You shall pay all applicable fees, as described on the Website in connection with such Services selected by you. The Company reserves the right to change its price list and to institute new charges at any time, upon notice to you, which may be sent by email or posted on the Website. Your use of the Services following such notification constitutes your acceptance of any new or increased charges.

All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions. You may cancel your account with the Company at any time; however, there are no refunds for cancellation. In the event that the Company suspends or terminates your account or this Agreement for any reason, you understand and agree that you shall receive no refund or exchange for any Content or Services, any credits you have saved, any license or subscription fees for any portion of the Services, any content or data associated with your account, or for anything else.

Indemnity
You will indemnify and hold the Company, its parents, subsidiaries, affiliates, officers, and employees harmless (including, without limitation, from all damages, liabilities, settlements, costs and attorneys’ fees) from any claim or demand made by any third party due to or arising out of your access to the Services, use of the Services, your violation of this Agreement, or the infringement by you or any third party using your account of any intellectual property or other right of any person or entity.

Limitation of liability
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY OR ITS SUPPLIERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE WITH RESPECT TO THE WEBSITE OR THE SERVICES OR THE SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE GREATER OF $100 OR THE FEE PAID BY YOU TO THE COMPANY HEREUNDER FOR THE SERVICE CAUSING THE APPLICABLE CLAIM; (II) FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (III) FOR DATA LOSS OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR (IV) FOR ANY MATTER BEYOND COMPANY’S REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Interaction with third parties
The Services may contain links to third party websites or services (“Third Party Services”) that are not owned or controlled by Company, or the Services may be accessible by logging in through a Third Party Service. When you access Third Party Services, you do so at your own risk. You hereby represent and warrant that you have read and agree to be bound by all applicable policies of any Third Party Services relating to your use of the Services and that you will act in accordance with those policies, in addition to your obligations under this Agreement. Company has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Services. In addition, Company will not and cannot monitor, verify, censor or edit the content of any Third Party Service. By using the Services, you expressly relieve and hold harmless the Company from any and all liability arising from your use of any Third Party Service.

Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that the Company shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

If there is a dispute between participants on the Website, or between users and any third party, you understand and agree that the Company is under no obligation to become involved. In the event that you have a dispute with one or more other users or third parties, you hereby release the Company, its officers, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.

Estimated Delivery Time
Once the payment has been made, the product (downloadable PDF) will be delivered instantly. You will receive a confirmation email with a download link to access your purchased digital art product. In case you do not receive the email, please check your spam or junk folder. If you still cannot locate the email, please contact our customer support for assistance.

Refunds
Due to the nature of digital downloads, our printable digital art products cannot be returned.
Kindly note that due to the nature of these products (digital downloads), we do not offer refunds. Unless there is a technical issue with a product, all sales are final

Duplicate Transactions
In the event that you accidentally purchase the same digital art product twice, we offer refunds for the duplicate transaction. However, refunds will only be processed if you can provide evidence that the digital art product was not downloaded or delivered to you. This evidence could include screenshots of error messages during the download process or any other relevant documentation. We reserve the right to investigate and verify the information provided before issuing a refund.

Non-Delivery or Download
If you experience any issues with downloading or accessing the digital art product you purchased, please contact our customer support at info@grafelle.com. If, after thorough investigation, it is determined that the digital art product was not downloaded or delivered to you, we will issue a refund.

Refund Method and Timeline
Refunds will be processed using the same payment method used for the original transaction. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider’s policies. We will make every effort to process the refund promptly, and you will be notified via email once the refund has been initiated.

Non-Refundable Circumstances
Please note that refunds will not be issued in the following circumstances:

a. If you have downloaded or received the digital art product.
b. If you no longer have access to the email address or account associated with the purchase.

We encourage you to carefully review your orders before making a purchase to avoid any duplication or compatibility issues.

Print Accuracy
We understand that printing digital art can sometimes result in variations from the digital representation. While we strive to provide accurate previews and descriptions of our digital art products, we cannot guarantee that the printed version will perfectly match the digital version due to variations in printers, inks, and paper types. Therefore, we do not offer refunds based on perceived differences in color, texture, or other print-related characteristics.

Refund for Print Discrepancies
If you encounter significant discrepancies between the printed art and the digital art that render the product unusable or significantly different from what was originally purchased, you may request a refund. To be eligible for a refund, you must provide clear photographic evidence showcasing the discrepancies between the digital art and the printed version. Our customer support team will evaluate the evidence and determine whether a refund is warranted.

Refund Process
To initiate a refund request for print discrepancies, please contact our customer support team at info@grafelle.com. Include your order number, date of purchase, detailed explanation of the discrepancies, and attach clear photographic evidence. Our customer support team will guide you through the refund process and inform you about the necessary steps to complete the refund.You will be notified via email once the refund has been initiated.

Non-Refundable Circumstances:
Please note that refunds will not be issued in the following circumstances:
– Perceived differences in color, texture, or other print-related characteristics that do not significantly affect the usability or overall appearance of the printed art.

We encourage you to carefully review the previews and descriptions of our digital art products before making a purchase to ensure they align with your expectations.

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay updated on any modifications.

Termination
This Agreement shall remain in full force and effect while you use the Services. You may terminate your use of the Services at any time. The Company may without course and by reimbursement of any prepaid fees covering future periods terminate or suspend your access to the Services or your membership at any time, for any reason, and without warning, which may result in the forfeiture and destruction of all information associated with your membership. The Company may also terminate or suspend any and all Services and access to the Website immediately, without prior notice or liability, if you breach any of the terms or conditions of this Agreement. Upon termination of your account, your right to use the Services, access the Website, and any Content will immediately cease. All provisions of this Agreement which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.

Non-waiver
The failure of either party to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder. The Company shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond the Company’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

Assignment
This Agreement is not assignable, transferable or sublicensable by you except with the Company’s prior written consent. The Company may transfer, assign or delegate this Agreement and its rights and obligations without consent. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind Company in any respect whatsoever. Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede. Except as expressly set forth in these Terms, you and Company agree there are no third party beneficiaries intended under this Agreement.

DMCA Takedown
Grafelle is a third party intermediary. We facilitate transactions between buyers and sellers of graphic artworks. If an image on this site violates your copyrights please send us an email to:
info@grafelle.com

Contact information
If you have any questions, complaints, or claims with respect to the Services, you may contact us by email at:
cs@grafelle.com

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ARTIST AGREEMENT

By uploading your image/s you are acknowledging that you are in agreement with our Terms of Service (above) and the following Artist Agreement (below):

• You (Artist) confirm this image has not been licensed to any other parties.
• Artist, and Grafelle, are responsible for any images you make available through grafelle.com
• Artist has obtained any and all rights needed to make the image available for licensing.
• Artist confirms that the image does not infringe or violate the rights of any person or entity, and you shall indemnify and hold Grafelle harmless from any loss, damages, or expenses arising from or related to any claims to the contrary.
• After an image is licensed, display rights convey to the party that purchases the image (Customer) and the image will no longer be available for purchase directly through Artist, or in any other manner, except grafelle.com
• Uploading duplicate images by Artist is prohibited.
• Should an image be licensed, Artist grants Grafelle and grafelle.com the unrestricted right as bona fide Licensee to use and exploit the image for any purpose, in any media, throughout the world, and do so in perpetuity.
• Artist should discontinue marketing and/or reposting a licensed image, unless otherwise agreed upon with the licensee. This is not to say you should be expected to take down previous posts, but rather, you should not be reposting, relicensing or marketing any licensed images.
• Grafelle reserves the right to change the pricing model and/or commission structure at any time and conduct promotional activity including but not limited to platform-wide sales and promotions.
• Grafelle reserves the right to remove any image at any time without notice.
• No images associated with hate speech, bullying, child pornography or violence shall be uploaded. All agreements between the Artist and Grafelle shall be terminated if this provision is violated.
•Grafelle has image asset submission guidelines (including file formats, color space, dimension, and resolution) and file upload templates, which are provided at time of Artist account creation. These must be adhered to and used explicitly to guarantee inclusion into inventory and to permit conveyance of art assets to the Customer.

Should you have any questions about the Grafelle “Artist Agreement”, selling on the grafelle.com platform, exclusive licensing, or anything else, please contact us at info@grafelle.com
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